Privacy Policy

This Privacy Policy explains how we collects, uses, discloses, stores, and protects personal information when you visit https://www.nzcbt.com or contact us about PVC fencing products and installation services. We aim to comply with the Privacy Act 2020 (New Zealand) and the information privacy principles.

1. Who we are and how to contact us

New Zealand & China Brother Trading LTD
Address: 24 Portchester Street
Email: James@nzcbt.com
Phone: +64 224881922

If you have questions about this policy or how we handle personal information, contact us using the details above.

2. What personal information we collect

Depending on how you interact with our website and services, we may collect:

  • Identity and contact details: name, email address, phone number, address or suburb (for quoting/installation).

  • Quote and project details: fence type, measurements, photos you upload, site notes, preferred dates, and other information you provide in a quote request.

  • Payment and transaction information: invoice details and payment status (we generally do not store full card details; payments may be processed by a third-party provider).

  • Website and device information: IP address, browser type, device identifiers, pages viewed, and approximate location (via analytics/cookies).

  • Communications: emails, messages, and call notes relating to enquiries, quotes, and customer support.

3. How we collect personal information

We collect personal information:

  • when you fill out a quote request or contact form,

  • when you call, email, or message us,

  • when you purchase or enquire about products/services,

  • automatically through cookies and similar technologies (see section 8).

We generally collect personal information directly from you, unless it is unreasonable or impracticable to do so.

4. Why we collect and how we use your information

We use your personal information to:

  • provide quotes, arrange site visits, and deliver PVC fence products and installation services,

  • communicate with you about enquiries, bookings, changes, and after-sales support,

  • issue invoices, process payments, and manage accounts,

  • improve our website, services, and customer experience,

  • comply with legal obligations and resolve disputes,

  • (if you opt in) send updates or promotions.

We only collect information that is connected with our business functions and necessary for those purposes.

5. When we share personal information

We may share personal information with trusted third parties only as needed, such as:

  • installers, subcontractors, and suppliers involved in your project,

  • IT service providers (website hosting, analytics, email, CRM),

  • payment processors and accounting providers,

  • professional advisers (e.g., legal/accounting) where required,

  • regulators or law enforcement where required by law.

We do not sell personal information.

6. Overseas disclosures

Some of our service providers (for example, website hosting, email, analytics, or customer management tools) may store or process information outside New Zealand. Where we disclose personal information overseas, we take steps to ensure appropriate safeguards are in place consistent with the Privacy Act 2020.

7. How we protect and store personal information

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. These steps may include:

  • secure access controls and password protection,

  • encryption in transit (HTTPS),

  • limiting staff access to those who need it,

  • monitoring and maintaining our systems and providers.

No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.

8. Cookies and analytics

We may use cookies and similar technologies to:

  • remember your preferences,

  • understand how visitors use our site,

  • measure advertising performance.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality.

9. How long we keep personal information

We keep personal information only as long as necessary for the purposes described in this policy, including for legal, accounting, or warranty needs, and then we securely delete or anonymise it where appropriate.

10. Accessing and correcting your information

You have the right to request access to personal information we hold about you and to request corrections if it is inaccurate. Please contact us using the details in section 1. We may need to verify your identity before responding.

11. Privacy breaches

If we experience a privacy breach that has caused or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by New Zealand law.

12. Complaints

If you have a complaint about how we handle personal information, please contact us first so we can try to resolve it. You can also contact the Office of the Privacy Commissioner (New Zealand) for guidance or to make a complaint.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the “Last updated” date.