Warranty Policy

Clear coverage, practical support, and low-maintenance care guidance for NZCBT PVC fencing.

Download Warranty PDF

  • This warranty covers defects in materials or manufacturing that result in product failure under normal residential use, including:

    • Premature cracking, breaking, or splitting (non-accidental)

    • Product faults that occur when installed and used according to our guidelinesDescription text goes here

    • Impact damage (e.g., vehicle contact, lawn equipment, thrown objects, heavy force)

    • Damage caused by storms, flooding, fire, or other extreme events, including flying debris impact

    • Incorrect installation or failure to follow NZCBT specifications (DIY or third-party installation)

    • Unauthorised modification or misuse

    • Normal wear and tear, scratches, staining, or cleaning-related damage

    • Any issue caused by ground movement, site conditions, or structural changes outside our controlDescription text goes here

  • To help us assess quickly, please prepare:

    • A wide photo showing the full fence section

    • Close-up photos/videos of the issue

    • Your location and installation address (Canterbury)

    • Installation type: NZCBT-installed or DIY

    • Order number (if available)

    • A short description of what happened and whenDescription text goes here